Dispatcher Rules allow you to triage tickets before they enter your PSA based on user information, message or selections.
Assign a ticket to a specific technician or queue, elevate priority levels or anything else you can dream up.
Built in Python, you can edit these rules with a drag-and-drop Visual Editor based on Google’s Blockly that ensures you don’t have to worry about syntax or formatting.
Our growing library of samples will give you all the tools you need to triage requests before they even enter your ticketing system.