With Tier2Tickets and Helpdesk Buttons, your users will be submitting tickets straight to the PSA of your choice; however, to assist with visibility and dispatching of tickets as they come in, the Helpdesk Buttons dashboard provides customizable alerts for when the software is triggered, before a user submits a ticket, and after the ticket has been submitted to your PSA.
This feature is useful if you have a VIP client you like to keep an eye on, or if an unprecedented number of software triggers occur at one place: you’ll have a heads’ up that you should plan on getting a technician on that widespread issue at once!
This row will stay populated for 60 minutes. At that point, if the user hasn’t submitted a ticket, it will roll off of the dashboard.