Our time-lapsed video of user’s last 20 actions before experiencing their problem will give your technicians unparalleled clarity and context for the user’s problem, even for intermittent issues or problems with a software you’re unfamiliar with.
Images are stored, compressed in memory on the user’s device on a first-in, first-out basis, until they consent to submitting to our systems.
Download a single screenshot showing an error message or download the entire slideshow of actions to see the steps the user took to generate their problem in the first place.