Behind Tier2Tickets and Helpdesk ButtonsTM’ elegantly simple concept lies a powerful set of diagnostic tools that provide you with unprecedented context and visibility into your users’ requests, immediately upon ticket submission. No more chasing end users to clarify what “it’s slow” means, or to grab a screenshot of the error message. Our self-diagnosing report has everything your Tier 1 Technicians currently expend precious time tracking down. Plus, with Helpdesk Buttons, your technicians will have a chance to review and research the reported problem before contacting your clients. Technicians can spend their time doing their technical work with confidence and clarity: your clients will think they’re unshakable tech gurus. Learn about our most powerful features:
- Unparalleled Clarity and Context: Self-diagnosing reports pre-flagged with device troublespots and linked to valuable resources to help resolve problems with efficiency and speed
- Ticket Dashboard with Alerts on software trigger and ticket submission.
- View user’s last 20 actions: Time-lapsed video of user’s last 20 actions before experiencing their problem
- BETA: Remote Access Tools. TechConnect Remote Access and Remote Terminal Tools. Lightning Fast, built on Apache Guacamole and useful as backups to tools you already have in place.